At Ravioa, customer satisfaction is our priority. We want you to feel confident when purchasing kitchen storage products from our store. Please read our Refund & Returns Policy carefully.

Returns Eligibility

We accept returns within 30 days from the date your kitchen storage order is delivered.

To be eligible for a return, the item must:

  • Be unused and in original condition
  • Be returned in its original packaging
  • Include all parts, accessories, and manuals

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized kitchen storage products
  • Clearance or final sale items
  • Gift cards (if applicable)
  • Items damaged due to misuse, improper assembly, or neglect after delivery

How to Start a Return

To initiate a return, please contact our support team at:

support@ravioa.store

Please include:

  • Your order number
  • Reason for return
  • Clear photos (if the item is damaged or defective)

We will provide return instructions and authorization details if required.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was delivered
  • The product arrived damaged or defective

If the issue is our fault, we will cover return shipping costs.

Refunds

Refund Approval

Once your returned kitchen storage item is received and inspected, we will notify you by email regarding approval or rejection of your refund.

Refund Processing Time

Approved refunds are processed within 2 business days after inspection.

Refunds are issued to the original payment method used during purchase.

Refund Arrival Time

Please allow up to 3 business days for the refund to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank or payment account again
  2. Contact your payment provider or bank
  3. If still unresolved, contact us at support@ravioa.store

We will assist you promptly.

Exchanges

We do not offer direct exchanges. If you want a different kitchen storage item, please return the original product and place a new order separately.

Damaged or Defective Items

If your kitchen storage product arrives damaged, defective, or incorrect, please contact us immediately with:

  • Photos of the issue
  • Order details
  • Description of the problem

We will provide a replacement, refund, or suitable solution.

Order Cancellations

Orders can only be canceled before they are processed or shipped. Please contact us as soon as possible if you wish to cancel.

Contact Us

If you have any questions about this Refund & Returns Policy, please contact us:

Email: support@ravioa.store

  • By email: support@ravioa.shop
  • By visiting this page on our website: https://ravioa.shop/contact-2/
  • By phone: +17858997149
  • By mail: 605 Caldwell Ave, Goodland, KS 67735, United States
  • Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)